FAQ & Support | BASES Safety Partnership

Frequently Asked Questions

Why choose BASES?

BASES has been uniting local industry, contractors, and trade unions since 1996, providing centralized, comprehensive, and expert-led safety training. Our commitment to fostering a strong safety culture ensures your teams are equipped to stay safe and compliant.

What is BASES SiteReady?

BASES SiteReady is a centralized training platform for managing your team’s safety training and compliance. It provides easy access to up-to-date training courses, allowing your crew to prepare efficiently for site access.

How can BASES help streamline my operations?

Our centralized training platform, BASES SiteReady, allows you to manage multiple learners and courses efficiently, ensuring that your entire team is compliant and ready for safe site entry, reducing delays and improving productivity.

What support does BASES provide?

We offer extensive support through our dedicated team of safety experts, who are available to answer questions and assist with training needs. Our goal is to ensure your team is confident and prepared.

How can I get started with BASES training?

Getting started is easy! Sign up for BASES SiteReady today to access our training programs and ensure your crew is fully prepared for safe and compliant site access.

Can I take the Basic Safety Refresher (BSR) course online?

Basic Safety Refresher (BSR), is an Instructor Led course which participants are required to attend in-person, either at the BASES facility or via a pre-arranged offsite location by your company. There is no web-based course offering at this time.

Why do I need to take online training for Basic Safety Orientation (BSO)?

Either you are a new worker who has not received the regional Basic Safety Orientation (BSO) training, or your most recent BSO/BSR certification has expired beyond the 30 day grace period.

If I have taken Working at Heights (WAH) training before, do I have to retake the full day course again?

No, however BASES must be able to verify that you have received Working at Heights (WAH) training by a Chief Prevention Officer (CPO) approved training provider. There are three ways employers can check that a worker's training is valid if it was completed in Ontario. 1. Accept a proof of completion record that was issued by either: a) the Chief Prevention Officer b) a training provider who has been approved by the Chief Prevention Officer 2. Access a worker's training information, with the worker's consent, by creating a free and secure account through the ministry’s certification management system. 3. With the worker's consent, contact the Ministry of Labour, Immigration, Training and Skills Development to confirm that the worker's training is valid. Workers can also get a digital copy of their training records online by setting up a free and secure account through the ministry’s certification management system. You will need your: a) address provided when you registered for training b) year of birth c) email address and phone number (mobile, if possible).

Can I take Working at Heights Refresher (WAHR) training, if I have completed WAH in another province?

Workers who complete Newfoundland and Labrador fall protection training need to present a valid certificate of “Fall Protection Training” issued by WorkplaceNL to BASES as proof of successful completion. No other documentation or cards will be accepted.

How can I contact the Ministry of Labour, Immigration, Training, and Skills Development (MLITSD), if I have a question about my training or another concern?

You can contact the MLITSD at 1-877-202-0008 or email them at webohs@ontario.ca

Can I complete Web-Based training at BASES if I do not have a smart device or computer of my own?

Yes, we have electronic devices that attendees can use. Companies can also schedule Web-Based training sessions with a BASES instructor to provide assistance and proctoring for any elearning course. If this is an option you wish to pursue, please contact our Registration Team to organize this service for you at (519) 383-1222.

How do I request learning assistance from BASES before my class?

If a learner has specific learning accommodation request, please provide details at the following link: https://wkf.ms/3QuaMxU

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Our customer support team is available between 9:00 am to 5:00 pm Mountain Time.

We are closed on statutory holidays and weekends

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